Kindred Hearts, Inc. (“Kindred Hearts,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of the families, supporters, and community members we serve. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, programs, and services.

1. Information We Collect

We may collect the following categories of information, depending on how you interact with us:

• Personal Information: Name, email address, phone number, mailing address, and similar details you provide when you contact us, request services, register for events, or subscribe to our newsletter.
• Donation Information: Donation amounts and related details processed securely by third‑party providers (e.g., Givebutter). We do not store full credit card or bank account numbers on our servers.
• Program & Services Information: Information you voluntarily share for program participation or eligibility (e.g., Wraparound, Enhanced Care Management (ECM), Counseling Services). Sensitive information is collected only as needed to provide services and is handled confidentially.
• Automatically Collected Data: IP address, device and browser type, pages visited, and general usage data gathered via cookies and similar technologies to help us improve the site.
• Communications Preferences: Your choices regarding emails, newsletters, or event updates.

2. How We Use Your Information

We use the information we collect to:

• Provide and coordinate trauma‑informed programs and services for families and community partners.
• Process donations, issue receipts, and acknowledge contributions.
• Respond to inquiries and communicate about events, training, and organization updates.
• Operate, maintain, and improve our website, user experience, and outreach.
• Comply with legal, regulatory, and auditing obligations.

3. How We Share Information

We do not sell or rent your personal information. We may share information only in the following circumstances:

• Service Providers: With trusted third parties who perform services on our behalf (e.g., payment processing, email delivery, event/calendar platforms, and secure hosting). These providers are contractually required to protect your information.
• Legal Compliance & Protection: When required by law, subpoena, or court order, or when we believe disclosure is necessary to protect our rights, safety, donors, or clients.
• With Your Consent: When you ask us to share information or explicitly consent to a referral or connection with community resources.

4. Your Privacy Rights (California / CCPA)

If you are a California resident, you may have the following rights under the California Consumer Privacy Act (CCPA), subject to certain exceptions:

• Right to Know the categories of personal information we collect, use, and disclose.
• Right to Access and request a copy of your personal information.
• Right to Delete personal information we maintain about you.
• Right to Correct inaccurate personal information.
• Right to Opt‑Out of Sale/Sharing (we do not sell personal information).
• Right to Non‑Discrimination for exercising your privacy rights.

To exercise these rights or to designate an authorized agent, contact us using the information in the Contact Us section. We will verify your request consistent with applicable law.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. While no method of transmission or storage is 100% secure, we use encryption, access controls, and reputable third‑party processors to help keep data safe.

6. Children’s Privacy

Our website and programs support families and caregivers. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe a child under 13 has provided personal information to us without consent, please contact us and we will take appropriate steps to delete such information.

7. Cookies & Analytics

We use cookies and similar technologies to operate the site, remember preferences, and understand how visitors use our pages. You can control cookies through your browser settings. Disabling cookies may affect site functionality. We may use privacy‑respecting analytics tools to help us improve performance and content.

8. Third‑Party Links & Services

Our website may link to third‑party services (for example, donation platforms like Givebutter, event calendar tools, or social media). We are not responsible for the privacy practices or content of those third‑party sites. We encourage you to review their privacy policies before providing personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we post changes, we will revise the “Last updated” date above. Your continued use of our website and services after any update constitutes your acceptance of the revised Policy.

10. Contact Us

Kindred Hearts is a nonprofit organization that provides trauma‑informed services and community support. This Privacy Policy applies to information collected through our website and routine operations. For program‑specific confidentiality practices (e.g., Wraparound, ECM, or Counseling Services), additional notices and consent forms may apply and will be provided at the time of service.